Frequently Asked Questions

Orders are processed within 1–3 business days. During launches or market weeks, processing may take a little longer. You'll get a confirmation email as soon as your order ships.

Yes. Many of our pieces can be personalized with initials or meaningful details. Please double-check spelling and selections before checking out, because personalized pieces can't be changed once production begins.

If your order hasn't shipped yet, we may be able to update it. Email us as soon as possible at kallalillyinc@gmail.com. Once an order has shipped, we can't make changes.

We ship across Canada and the United States. If you're located somewhere else, please email us at kallalillyinc@gmail.com before placing your order.

Shipping is a $10 flat rate across Canada and the US, and free on orders over $60.

Delivery usually takes 3–9 business days after your order is processed, depending on your location.

Yes. Every order ships with tracking, and you'll receive an email with your tracking details once it's on the way.

Most Kalla Lilly pieces are made with gold PVD-plated stainless steel, which is water-safe and tarnish-resistant. They're designed to be worn every day.

Our pieces are made to last and are tarnish-resistant. To keep them looking their best, avoid harsh chemicals and store them in a dry place when you're not wearing them.

Yes. Our stainless steel base is hypoallergenic and suitable for sensitive skin.

Yes. Every piece comes with a 1-year limited warranty against manufacturing defects. If something goes wrong, contact us and we'll repair or replace it depending on the situation. See Our Promise for full details and the mailing address for warranty claims.

We don't offer refunds, but we're happy to exchange eligible items that are unworn and in their original condition. Please contact us within 14 days of receiving your order. Return shipping is the customer's responsibility unless the item arrived damaged or we made an error.

Because they're made just for you, personalized and custom pieces are final sale unless there's a defect.

We're sorry if that happens. Email us at kallalillyinc@gmail.com within 14 days of receiving your order, include photos, and we'll make it right.

Yes. Every Kalla Lilly piece arrives beautifully packaged and ready to give.

Yes. Add your gift note at checkout and we'll include it in your package.

Every order includes plantable wildflower seed paper made in Winnipeg. Place it on lightly packed soil, cover it with about 1/8 inch of soil, keep it moist and in a sunny spot, and you should see sprouts in 7–10 days. See the full seed paper instructions.

We're a small, family-run Canadian business in Stony Mountain, Manitoba, and every piece is assembled in Manitoba. You can also find us at markets and pop-ups around the province.

We focus on minimal, meaningful pieces designed for everyday wear: jewelry that feels personal, effortless and timeless, at an affordable price.