Our Promise
Our Promise
At Kalla Lilly, we create meaningful jewelry designed to be worn, loved, and lived in.
Every piece is thoughtfully assembled in Manitoba using high-quality, water-safe stainless steel that is hypoallergenic, durable, and made for everyday wear. We believe beautiful jewelry should be both accessible and long-lasting, which is why we're committed to offering timeless pieces at an affordable price.
1-Year Warranty
We proudly stand behind the quality of our jewelry with a 1-year limited warranty against manufacturing defects.
If you experience an issue with your piece, please contact us and we'll work with you to find the best solution. Depending on the situation, we may repair or replace the item.
For warranty claims, jewelry can be mailed to:
Kalla Lilly
P.O. Box 633
Stony Mountain, MB
R0C 3A0
Please include your name, return address, and order information. As a small family-run business, each warranty request is handled personally. Please allow up to 2 weeks for processing, plus mailing time.
Returns & Exchanges
We want you to love your jewelry.
If your item arrives damaged or there is an issue with your order, please contact us within 14 days of receiving your purchase.
While we do not offer refunds, we are happy to offer exchanges on eligible items that are unworn and returned in their original condition. Personalized items and custom-made pieces are final sale.
Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.
Thank You
Kalla Lilly was created with the belief that jewelry should celebrate life's meaningful moments. Every order supports a small Canadian family business, and we are grateful for your support.
Thank you for choosing Kalla Lilly ♡